Refund and Exchange Policy

Refund and Exchange Policy

At I&I, we take pride in crafting each product with care and dedication, ensuring that it reflects our commitment to delivering personalized, high-quality items. As a result, once an order is placed, it cannot be canceled. Additionally, please note that all sales are considered final, and we operate under a no-refund policy.

However, Your Satisfaction Is Our Priority we understand that sometimes issues may arise. If you receive a product that is damaged or if there are missing items from your order, we are here to help. In these specific cases, we offer options for exchange to ensure that you are completely satisfied with your purchase.

How to Request an Exchange

1. Contact Us: Reach out to us as soon as possible if you encounter any issues with your order. Provide details and, if applicable, include photos of the damaged item or any discrepancies.

2. Resolution: We will assist you promptly to resolve the issue. We will guide you through the process of returning the damaged or incorrect item and arranging for an exchange.

3. Exchange Processing: Once we receive the returned item and verify the issue, we will process your exchange and send the replacement item to you as quickly as possible.

We are dedicated to ensuring that you have a positive experience with us, and we appreciate your understanding and cooperation.